Dear Customers,
Please read below the most latest announcement from Maersk Line, regarding the recent cyber attack that has affected the company:
“Dear Customer,
Once again let us express our gratitude and thank you for your patience and support thought out this difficult situation. We can, with great certainty, say that we have never experienced anything like this and therefore we are extremely excited to have achieved a milestone in the journey to be back fully online. Today we can finally reopen our key applications.
Our plan is being followed diligently and we continue with perseverance. We know that the help and understanding from our partners and great colleagues around the world has made a huge difference. We are humbled by the number of people who have offered their help, and the flexibility shown has been tremendous. The amount of partners who have offered us to come work at their offices, or who have helped us use different data sources is overwhelming. Thank you so much for this.
The IT infrastructure restoration teams have been working intensively and we now have most of our main applications up and running. As promised, today we are online. However, we need to acknowledge that the journey to recover from such a cyber attack is long and complicated. Our overriding goal is to get back to an absolutely safe operation. To successfully serve our global customers we run 1 500 applications which need to be brought up one by one in the correct sequence and enable 49 000 end users across 500 locations. This all takes time, but we continue to work through it with perseverance and absolute commitment.
We ask for your patience as we will not be able to offer you the same instant guidance and support you are used to as our teams are getting access to the applications in a phased approach.
In the coming days our focus remains on getting back to being fully operational across the business with the expectation to have all applications and users fully functional to serve you within a week. We will also diligently work through the 6 days of backlog which needs to be cleared in order to give you the full transparency you expect.
So once again we ask for your understanding and acknowledge that you are showing us great trust, which we are taking very seriously.
We will keep you updated and thank you very much for your business and partnership.
Many thanks
The Maersk Teams ”
Please read below the most latest announcement from Maersk Line, regarding the recent cyber attack that has affected the company:
“
Once again let us express our gratitude and thank you for your patience and support thought out this difficult situation. We can, with great certainty, say that we have never experienced anything like this and therefore we are extremely excited to have achieved a milestone in the journey to be back fully online. Today we can finally reopen our key applications.
Our plan is being followed diligently and we continue with perseverance. We know that the help and understanding from our partners and great colleagues around the world has made a huge difference. We are humbled by the number of people who have offered their help, and the flexibility shown has been tremendous. The amount of partners who have offered us to come work at their offices, or who have helped us use different data sources is overwhelming. Thank you so much for this.
The IT infrastructure restoration teams have been working intensively and we now have most of our main applications up and running. As promised, today we are online. However, we need to acknowledge that the journey to recover from such a cyber attack is long and complicated. Our overriding goal is to get back to an absolutely safe operation. To successfully serve our global customers we run 1 500 applications which need to be brought up one by one in the correct sequence and enable 49 000 end users across 500 locations. This all takes time, but we continue to work through it with perseverance and absolute commitment.
We ask for your patience as we will not be able to offer you the same instant guidance and support you are used to as our teams are getting access to the applications in a phased approach.
In the coming days our focus remains on getting back to being fully operational across the business with the expectation to have all applications and users fully functional to serve you within a week. We will also diligently work through the 6 days of backlog which needs to be cleared in order to give you the full transparency you expect.
So once again we ask for your understanding and acknowledge that you are showing us great trust, which we are taking very seriously.
We will keep you updated and thank you very much for your business and partnership.
Many thanks
The Maersk Teams
