Dear Customers,
Please read below the most latest announcement from Maersk Line, regarding the recent cyber attack that has affected the company:
“Dear Customer,
As you have observed from our communications over the last days, our road to recovery is not linear. Fortunately, today we are able to share progress on some of the elements that we know are essential to you.
We are very keen to provide you with the comfort of knowing where your containers are in their journey; therefore, we have been able to restore track and trace on My.MaerskLine.com. We have worked diligently on uploading the manual data, which we captured during our offline period. At current time you can find updates including load and discharges up to July 2 on My.MaerskLine.com. We continue to work on this, as well as update recent schedule changes. We hope you will find this level of transparency a positive step forward for your business.
Additionally, we have brought back the functionality of doing booking amendments on My.MaerskLine.com. This follows our previously announced capabilities to book new shipments, request Delivery Order, print Bills of Lading, and access MyFinance (for invoices before Tuesday, June 27).
In our pursuit of bringing our offering for Import customers up to the right level, we have started sending out Arrival Notifications. We are working through the backlog, and have so far been able to send 70 percent of Arrival Notifications. We keep working day and night at this.
Our Customer Service main lines are also finally enabled, which means you should be able to reach us in an easier way. We are bringing the main lines of local offices back online by the hour, and expect to be fully up and running by close of business today. Once the main line number for your local office is online, we will share it on www.maersk.com/operationalupdate. We sincerely thank you for being flexible and getting in touch with us through different channels – for example mobile phones. We hope you can soon return to your normal rhythm.
It has been an intense week. We have gained so many learnings and thank you for the clear and good feedback you have provided in the process. We value this a lot. Thank you once again for your persistent patience, trust and understanding. We can assure you that we are doing everything we can to be able to serve your business effectively and safely.
Thank you
The Maersk teams ”
Please read below the most latest announcement from Maersk Line, regarding the recent cyber attack that has affected the company:
“
As you have observed from our communications over the last days, our road to recovery is not linear. Fortunately, today we are able to share progress on some of the elements that we know are essential to you.
We are very keen to provide you with the comfort of knowing where your containers are in their journey; therefore, we have been able to restore track and trace on My.MaerskLine.com. We have worked diligently on uploading the manual data, which we captured during our offline period. At current time you can find updates including load and discharges up to July 2 on My.MaerskLine.com. We continue to work on this, as well as update recent schedule changes. We hope you will find this level of transparency a positive step forward for your business.
Additionally, we have brought back the functionality of doing booking amendments on My.MaerskLine.com. This follows our previously announced capabilities to book new shipments, request Delivery Order, print Bills of Lading, and access MyFinance (for invoices before Tuesday, June 27).
In our pursuit of bringing our offering for Import customers up to the right level, we have started sending out Arrival Notifications. We are working through the backlog, and have so far been able to send 70 percent of Arrival Notifications. We keep working day and night at this.
Our Customer Service main lines are also finally enabled, which means you should be able to reach us in an easier way. We are bringing the main lines of local offices back online by the hour, and expect to be fully up and running by close of business today. Once the main line number for your local office is online, we will share it on www.maersk.com/operationalupdate. We sincerely thank you for being flexible and getting in touch with us through different channels – for example mobile phones. We hope you can soon return to your normal rhythm.
It has been an intense week. We have gained so many learnings and thank you for the clear and good feedback you have provided in the process. We value this a lot. Thank you once again for your persistent patience, trust and understanding. We can assure you that we are doing everything we can to be able to serve your business effectively and safely.
Thank you
The Maersk teams
