Obaveštenje Maersk-a 12/07/2017

Dear Customers,

Please read below the most latest announcement from Maersk Line, regarding the recent cyber attack that has affected the company:

Dear Customer,

We would like share with you a mid-week update, as we are steadily getting closer to business as normal.

We are very grateful to see that so many customers are using our systems in full, and are back in contact with our customer service teams. In case any of you are concerned about booking new shipments with us, we would like to reassure you that we are ready to handle your business through our booking channels and main customer service lines.

We are very pleased to share that we are now fully up-to-date on the short-term quotations you requested. We look forward to responding to all your new rate inquiries. As previously advised, we honor all rates communicated and have retroactively reflected those agreements for the shipments in our custody.

Furthermore, we recognise the disturbance caused to your business, and will therefore waive Demurrage and Detention during the period when the system outage impacted our ability to release your cargo. In most places this period covers June 27 – July 9, but there may be local variations based on when the containers were made available for import release.

We are also progressing on issuing invoices. You will be able to see your invoices on My.Maerskline.com under MyFinance as of tomorrow, Thursday, and invoices will be sent to customers with an EDI link. Local variances may occur and the distribution of invoices will take place over the coming days.

For your imports, the delivery process continues to be operational, although we acknowledge that the experience is slow in some locations due to manual processing. We are working hard on improving within this week as we switch to automated solutions.

We acknowledge that where progress is being made, you may still encounter delays in response time and feel reluctant to return your full booking volumes with us. Rest assured that no one feels more committed to alleviate your concerns, and we are diligently working through backlogs and manual processes to be able to serve you effectively again.

Tracking on My.Maerskline.com is now fully up-to-date and maerskline.com where you find guidance to plan your shipments is now also live again.

As we move into more normal operations, we will be providing you updates three times a week; therefore, next communication will be on Friday.

Thank you once again for your continued trust, understanding and for your business.

The Maersk Team